Refund & Return Policy

Refund & Exchange Policy – Online Orders

1. Returns & Exchanges (Damaged or Incorrect Items Only)

  • Jewellery must be unused and in its original condition.
  • Must be returned with original packaging and authenticity card.
  • Online order confirmation receipt is required.
  • Sparkl Diamonds purchases are non-refundable as they are made to order, except in cases of damage or errors.

2. Exchange & Return Process

UAE Returns:

  • Contact us at admin@dargandiamonds.com or WhatsApp +971 5258 11011 with your name and order number.
  • If approved, we’ll provide a return shipping label and arrange collection.

International Returns:

  • Contact us at admin@dargandiamonds.com or WhatsApp +971 5258 11011 with your name and order number.
  • A return shipping fee applies (a payment link will be sent).
  • Once paid, we will provide a shipping label and arrange collection.
  • After receipt, quality control will be conducted. For exchanges, a new order confirmation and shipping label will be provided.

3. Refunds (Damaged or Incorrect Items Only)

  • Refunds are processed after quality approval.
  • Issued via bank transfer only, minus applicable charges (processing fees, return shipping, bank fees, handling).
  • Third-party payments (e.g., Tabby) are refunded per vendor terms.

4. Return Costs & Processing Time

  • UAE: Free returns, processed within 2-7 business days.
  • International: Return fee*, processed within 2-7 business days.

5. Exchange & Refund Conditions

  • Only applicable for damaged, defective, or incorrect items.
  • Must be unused, in original condition and packaging.
  • Only one exchange per invoice is allowed.
  • If the package appears tampered with, refuse delivery and contact us immediately.
  • If damage is noticed post-delivery, report within 7 days.

6. Repairs & Damaged Items

  • Shipping costs for repairs are non-refundable.
  • We cover damage up to one week from delivery.
  • Intentional damage or misuse voids exchange/return eligibility.

7. Refund Method

  • Refunds via bank transfer within 3-4 weeks, deducting applicable charges:
    • Payment processing fees
    • Return shipping charges
    • Bank fees
    • Handling fees
    • Delays in credit to bank accounts are beyond our control.